0632 Accommodation service managers
Category: Management occupations
Major Group 06 : Middle management occupations in retail and wholesale trade and customer services
Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.
Example Titles
assistant manager, hotel
bed and breakfast operator
front desk manager – accommodation services
guest-house operator
hotel director
hotel manager
motel manager
reservations manager
seasonal resort manager
ski resort manager
tourist home operator
Main duties
Accommodation service managers perform some or all of the following duties:
- Develop, implement and evaluate policies and procedures for the operation of the department or establishment
- Prepare budgets and monitor revenues and expenses
- Participate in the development of pricing and promotional strategies
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
- Recruit and supervise staff, oversee training and set work schedules
- Resolve customer complaints.
Employment requirements
- A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
- Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.
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