6522 Pursers and flight attendants

 

Category: Sales and service occupations

Major Group 65 : Service representatives and other customer and personal services occupations

 

 

Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

Example Titles

flight attendant
flight service director
passenger service director – water transportation
purser, airline
ship purser

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Main duties

The following is a summary of main duties for some occupations in this unit group:

• Flight attendants greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board, attend to safety of passengers during take-offs, landings and emergencies, serve food and beverages to passengers and make flight announcements.

• Flight pursers, customer service directors and passenger service directors co-ordinate the activities of flight attendants, provide service to passengers during flight and complete reports.

• Ship pursers supervise ship attendants, arrange activities for passengers and conduct ship’s business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

 

Employment requirements

• Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.

• Flight pursers/customer service directors require experience as a flight attendant.

• Ship pursers may require experience as a ship attendant.

• Flight attendants and ship pursers usually require experience working with the public.

Additional information

• There is little mobility between airline pursers and ship pursers.
• It is an advantage for pursers and flight attendants to speak more than one language.

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